FAQ’s
How do you work?
As a Virtual Assistant, it is important to remember that all work will be managed remotely and online. If you are in the Sydney metropolitan area, a face-to-face meeting can be arranged if preferred.
Before commencing any work, I will discuss with you the way in which you like to communicate, your preferred hours of work, expectations and any other details that would make our working relationship more effective.
Do I need to sign a contract?
Yes, you will be presented with a cost estimate and a client service agreement to sign and return before any work is commenced. A deposit invoice will need to be paid before work commences. Any additional expenses such as phone calls, postage, printing and courier services will be itemised and added to the final invoice.
How do I pay?
- Monthly Packages: a 50% up-front, non-refundable deposit to be paid and balance on completion of project.
- Hourly Packages: balance paid upon completion of project. Project will not be released to client until paid in full
- Virtual Assist Services accepts bank transfer (EFT) payments only.
What if I need to cancel? Do I need to give notice?
In the unfortunate case that you need to cancel a project, you are required to give at least 7 days’ notice in writing. You will be charged for any outstanding work up until that point of the cancellation. Deposits are non-refundable.
How do you handle privacy?
VAS is committed to keeping your details strictly private. All information collected in relation to your business and/or clients is kept strictly private. VAS will never pass on, sell or swap any personal information with any other parties. For more information, please review our Privacy Policy.